Shipping policy

 

SHIPPING POLICY

  • Most items ship free of charge. If an item does require shipping charges, they will be calculated once the item is in the cart.
  • Luxe Mood calculates your shipping costs at the time of checkout once an address is entered and the desired delivery method is chosen.
  • Some of our items require additional charges based on weight, distance, and other factors.
  • Additional fees may apply for remote or difficult deliveries.
  • Any additional fees incurred by the delivery service including, but not limited to ferry fees, large intercity dwellings, will be the responsibility of the customer.
  • Any required permits and certificates of insurance will be paid by the customer.
  • Some furniture, lighting and fragile items may need to be securely crated and packaged. This cost will be paid by the consumer.
  • Most free shipping orders will be delivered to your curb or front porch. LTL carriers are not permitted to enter any residence.
  • For fragile, oversized, and high value products, we strongly recommend you choose White Glove delivery at check out. White Glove will deliver and set up in-home and will remove all packing materials and trash.
  • Shipping costs are for the contiguous 48 states.
  • We do not ship to Alaska or Hawaii. 
  • Luxe Mood reserves the right to cancel any order where freight costs cause an order to become unprofitable. We will give the customer the choice to pay all or a portion of the shipping costs, or cancel and refund the order.
  • Luxe Mood currently does not ship internationally.

Shipping Timeframes

  • Orders sent via "UPS or Fedex Ground" average 3 - 7 business days once they leave the factory.
  • Orders sent via White Glove Carrier average 3-15 business days depending on location once leaving the factory.
  • Orders sent via Freight Carrier average 3-15 business days depending on location once leaving the factory.
  • From time of order to time of delivery, most furniture and lighting orders take between 3 and 4 weeks.